Support articles

Are you providing any training for Tekla Structural Designer?

We are keen to help you get up and running with Tekla Structural Designer quickly so that you can benefit from the new features and functionality. We have prepared some Getting Started video guides to help you learn the main principles and show you how to build your first models. These are provided free of charge and can be found at http://csc.support.tekla.com/. Webinars, seminars and roadshows are scheduled globally to help increase your knowledge. To find out more or to register please visit http://www.tekla.com/. If you wish to receive more detailed training we have a wide range of (
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by Tekla User Assistance Team
0

How are other Fastrak products affected?

Fastrak Portal Frame, Fastrak Connections, and all other Fastrak components are unaffected by the introduction of Tekla Structural Designer. Fastrak Building Designer is the only Fastrak product to migrate to Tekla Structural Designer. Fastrak Portal Frame, Fastrak Connections, and all other Fastrak components will continue to be supported.
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by Tekla User Assistance Team
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Can I open Fastrak Building Designer, Orion and Solve models in Tekla Structural Designer?

We recommend you complete all current projects in the product version that you started in. However Fastrak Building Designer, Orion and Solve models can all be converted and opened in Tekla Structural Designer. This one-way import brings in the model geometry, however please note that in the case of Fastrak and Orion it will not import loading. For detailed information on what can and cannot be imported please refer to the Help section within your software.
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by Tekla User Assistance Team
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When should I start using Tekla Structural Designer?

We recommend that you start using Tekla Structural Designer immediately to take advantage of its easy modelling, great new features and improved performance. It is considered good practice (and we would therefore recommend) that you should finish any projects you are currently working on within Fastrak Building Designer, Orion and/or Solve.
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by Tekla User Assistance Team
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Can I continue to use Fastrak Building Designer, Orion and/or Solve?

Yes, you will be able to continue using your current licenses of Fastrak Building Designer, Orion and/or Solve alongside Tekla Structural Designer. We will continue to provide technical support for Fastrak Building Designer, Orion and Solve for the foreseeable future but there will be no significant further development or product upgrades. Examples of why you may wish to continue using Fastrak Building Designer, Orion and/or Solve may be: completion of existing projects using current software opening or reviewing legacy models access to specific functionality within Fastrak Building Designer
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by Tekla User Assistance Team
5

I use Tedds. Does the launch of Tekla Structural Designer affect me?

No, these changes affect only Fastrak Building Designer, Orion and Solve. There is no impact on your Tedds license(s).
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by Tekla User Assistance Team
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I use Solve. What does Tekla Structural Designer mean for me?

Tekla Structural Designer is the next generation of Solve, now including code-compliant design for steel and concrete buildings to international codes of practice. Tekla Structural Designer will enable you to analyze and design buildings quickly and without the requirement for additional software. With improved BIM integration, you can share your design with others more efficiently than before. For more information please visit www.tekla.com.
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by Tekla User Assistance Team
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I use Orion. What does Tekla Structural Designer mean for me?

Tekla Structural Designer is the next generation of Orion, now incorporating both concrete and steel design in a single model. Offering many ground breaking technologies, an improved modeling environment and advances in BIM integration, Tekla Structural Designer will enable you to undertake a wider range of projects faster than ever before. For more information please visit www.tekla.com.
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by Tekla User Assistance Team
4

I use Fastrak Building Designer. What does Tekla Structural Designer mean for me?

Tekla Structural Designer is the next generation of Fastrak Building Designer, now incorporating both steel and concrete design in a single model. Offering many ground breaking technologies, an improved modeling environment and advances in BIM integration, Tekla Structural Designer will enable you to undertake a wider range of projects faster than ever before. For more information please visit www.tekla.com.
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by Tekla User Assistance Team
0

What operating system do I need to run Tekla Structural Designer?

Windows 7 or later. For more information please read the full system requirements or contact your local Tekla helpdesk.
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by Tekla User Assistance Team
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What hardware specification does Tekla Structural Designer require?

Tekla Structural Designer is a sophisticated and powerful software package that has been specifically optimised to take advantage of many modern technologies in order to achieve the best performance. We therefore recommend the following PC specification: Processor: Intel Core i3 2.0GHz (or equivalent) Memory: 8GB OS: Windows 7 64-bit Graphics: 1,900 x 1,200 widescreen resolution High quality graphics card with a minimum of 128MB of dedicated RAM (highly recommended) For more information please read the full system requirements, contact your local Tekla helpdesk or visit www.tekla.com.
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by Tekla User Assistance Team
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Where can I find out more information on Tekla Structural Designer?

More information is available at www.tekla.com
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by Tekla User Assistance Team
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Will it cost anything to upgrade to Tekla Structural Designer?

No, if you have a current maintenance contract for Fastrak Building Designer, Orion or Solve, you will receive Tekla Structural Designer completely free of charge as part of your maintenance contract. If you do not have a current maintenance contract please contact your local Tekla office to discuss how we can help upgrade you to Tekla Structural Designer.
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by Tekla User Assistance Team
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Who is Tekla Structural Designer for?

Structural engineers who analyze and design commercial buildings to British Standards, Eurocodes and US codes.
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by Tekla User Assistance Team
0

What is Tekla Structural Designer?

Tekla Structural Designer is the next generation of Fastrak Building Designer, Orion and Solve, bringing together all three products into one dedicated solution which has been optimized for the efficient design of steel and concrete buildings. Tekla Structural Designer combines the best of Fastrak's steel design, Orion's reinforced concrete design and Solve's advanced finite element analysis capability, all within one single product. For more information please visit www.tekla.com.
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by Tekla User Assistance Team
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How can I allow the Update Service to operate through a firewall?

The Tekla Structural Update Service will check to make sure that your Tekla Tedds and Tekla Structural Designer software is up to date but you may need to allow it to operate through your firewall. Solution There are two aspects to the Update Service - the first aspect is communication with our Update Service Server which holds the information about which updates are available for each version of the software. Secondly there is where the update files themselves are hosted. Update Service Server The Update Service Server is hosted on https://updates.tekla.com/ therefore your firewall needs to
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by Tekla User Assistance Team
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Tekla Structural Update Service update June 2016

Tekla Structural Update Service Minor updates and new Update Service endpoint, https://updates.tekla.com
by Tekla User Assistance Team
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How do I "Clone" my USB Key Locked Licenses?

To "Clone" your USB Key Locked Licenses you need to follow the procedure below One the PC where the License are already activated plug in the USB Key which you would like to clone the licenses for Run the License Manager (which can be found in the All Programs > Tekla > Licensing) Select "Clone" from the left hand side  Select the licenses you wish to clone - we suggested you select all Click Next Pick what you want to happen to the cloned licenses - we recommend you choose Save and save the file onto a shared location On the PC where you want licenses to be activated Take the output
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by Tekla User Assistance Team
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How to troubleshoot Tekla License Server license issues

ON THE SERVER Check the licenses have been activated and installed From the program menu launch Tekla > Structural > Licensing > License Server Manager Select the "Server Status" page and check that all the license features for the product the user is trying to use are listed and check that they are not all already in use If the features are not listed, activate the PAK again because the licenses have not been installed correctly Ensure the SafeNet Sentinel RMS License Manager is correctly installed and running on the server If the "Lock Id" as displayed in the yellow
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by Tekla User Assistance Team
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Problems running Tekla Tedds & Tekla Structural Designer on older operating systems

When trying to run Tekla Tedds or Tekla Structural Designer you may experience a System Error related to api-ms-win-crt-runtime-l1-1-0.dll. Although the message is reporting "api-ms-win-crt-runtime-l1-1-0.dll" is missing this is not the case, it's related to other system files not being up to date.Other symptoms You may not always see the above error message - the software may crash on launch or not appear to run at all. Information Tekla Tedds and Tekla Structural Designer are written on the latest version of of Microsoft development tools and this requires additional Microsoft
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by Tekla User Assistance Team
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  • api-ms-win-crt-time-l1-1-0.

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