Support articles

Tekla License Service update April 2020 (3.01)

Please note: These updates are only required if you are using a Tekla Online license and are only required on your client machines Both the 32-bit & the 64-bit version of this patch are required This will upgrade your Tekla Structural License 3.00 to 3.01 Tekla Online Licensing [TEDDS-4367]1 Fixed Tekla Tedds for Word failing to start and hanging on the Microsoft Word splash screen if the existing Trimble identity login details were greater than 14 hours old. [TEDDS-4367]1 Fixed all applications losing active license after 14 hours due to Trimble Identity login details not being
by Tekla User Assistance
0

How do I change an already installed version (2020 or earlier) to use Tekla Online Licensing?

Question I already have Tekla Structural Designer (or other Structural Design product) installed using a different license method (e.g. Server - Sentinel RMS) - how do I set this up to use Tekla Online Licensing? Answer Important: Ensure you have a Tekla Online Account and Online License Prerequisites First make sure you have all the following set up - to see how to do/ check this watch the video Using Tekla subscription licenses.  You need: A Trimble Identity and Tekla Online Account To be a member of your Organization To have an Online License assigned to you Setting up your computer to use
by Tekla Structural Designer Global Support
0
  • Online Licensing
  • Cloud licensing
  • online license

Using the Commute feature to work remotely

How do I use the Commute funtion to allow me to work remotely? The Commute function allows you to borrow a server license for up to 30 days.  It will allow you to work when disconnected from the network, the licenses will be returned as soon as the commute period has elapsed. How do I check out licenses? Ensure that your machine is connected to your network then open Tekla Structural Designer.  On the Home Tab of the Ribbon click the License Manager button to open the License Manager. Select the Commute page - note that all the license features you have claimed to run the program are already
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0
  • licensing
  • Borrow
  • Commute
  • Checking Out
  • Checking In
  • Check Out
  • Check In
  • remote
  • working from home
  • work from home
  • wfh

I have a mix of both Sentinel RMS Server licenses and new Subscription Licenses (Tekla Online) - how should I configure the license settings?

Background The Tekla Structural Design programs (Tedds, Tekla Structural Designer, Tekla Portal Frame and Tekla Connection Designer) now support two licensing systems: Sentinel RMS - the existing licensing system used by product releases before 2020 Tekla Online License - the new 'cloud based' licensing system introduced in the 2020 product releases and applicable to all licenses purchased from March 11th 2020 onward.   If you are an existing customer with licenses purchased before March 11th 2020 (perpetual licenses) and you have purchased new licenses after March 11th (subscription licenses
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0

The 32-bit Software License Manager is not registered correctly

Case: Unable to activate my TSD License of type Server Locked PAK Error received,  The 32-bit Software License Manager is not registered correctly Solution: From the snapshot, we can see that something went wrong during the installation of Tekla Structural Designer 2019, and/or its license server. We cannot guess from the snapshot only if you already installed the license service (Tekla Structural License Server) or not. But, we can advise you to go through below steps and implement each step (without discarding any). 1-  Uninstall the Tekla Structural Designer and its associated programs
Requires Tekla Maintenance
by Trimble Solutions ME
0
  • License Manager
  • license manager is not registered
  • The 32-bit Software License Manager is not registered correctly
  • unable to activate

Using Structural Design products when working from home/remotely

Introduction I have to work from home / remotely, but I need to continue to access our software and licenses. How do I do this? Which products does this relate to? This relates to all of our products that utilize the Sentinel RMS licensing system, including: Tekla Tedds Tekla Structural Designer Tekla Portal Frame Designer Tekla Connection Designer How do I access the licenses for these products when working from home / remotely? To be able to access a server license that’s based in your office when you’re working remotely, then you just need to be able to connect to the same network that the
Requires Tekla Maintenance
by Trimble Solutions UK
3
  • VPN
  • Cloud
  • Network
  • Server
  • remote
  • working from home
  • work from home
  • wfh

Tekla Structural Design 2020 installation fails with Error:2 The system cannot find the file specified and/ or Error: 5 Access is denied. This setup will now exit!

Issue The installation of Tekla Structural Design 2020 fails with the following errors: Error: 2 The system cannot find the file specified.  This setup will now exit! Error: 5 Access is denied.  This setup will now exit Solution This is caused by a conflict with an Anti-virus (AV) program which is interfering with the installation.  So far two AV programs BitDefender and BullGuard have been found to cause this issue but others may also.  The solution is to temporarily disable the AV program then try the installation again. You may need to reboot, then disable the AV program then try the
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0
  • Error 2
  • Error 5
  • Error:2
  • Error:5
  • Error2
  • Error5
  • AV
  • Conflict
  • antivirus

Frequently asked questions: Analysis and Design subscription licensing

General What is the difference between a subscription license and a perpetual license? The core difference between the two is that a subscription is priced on a yearly basis and is an on-going subscription that includes support, upgrades, and access to the online services. A perpetual software license is paid up-front. A yearly maintenance fee then grants access to support and upgrades. Subscription products and licenses What subscription products are available? All Tekla products can be purchased as subscription. Products sold as annual recurring subscriptions are: Tekla Tedds Tekla
by Tekla Structural Designer Development Team
5

When using Tekla Structural Designer with Tekla Online Licensing why does the online status (connectivity indicator) say "Log in", even though I signed in and checked "Stay signed in"?

Issue I am using Tekla Online Licensing so, when I first ran Tekla Strucural Designer, I signed in and checked the "Stay signed in" option.  Tekla Strucural Designer opens fine, however the connectivity indicator at the top right still says "Log in" as shown in the picture below.  When I click "Log in" I am signed in, but when I Tekla Strucural Designer the next time I need to sign in again.  What can I do to fix this? Resolution Our Developers are aware of this issue and are working on a permanent fix.  In the meantime it can be resolved by downloading and running the attached registry
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0

Tekla Portal Frame Designer 20 & Tekla Connection Designer 20 system requirements

System requirements for effective operation CPU: Multi core Intel i3 Series or above, Xeon or AMD equivalent Highest affordable performance recommended. Memory: 8GB (16GB or more recommended) Memory requirements are highly dependant on model content. OS: Microsoft Windows 7 SP1 / 8.1 / 10 (64-bit recommended) Operating systems must be running the latest service packs / updates. Graphics: 1280 x 1024 resolution (1920 x 1080 or higher recommended) 512MB or higher of dedicated RAM. Disk space: 1GB  or more of free space for installation Operational disk space requirements are highly
Requires Tekla Maintenance
by Tekla Structural Designer Development Team
5

Grasshopper - Tekla Structural Designer Live Link (GH-TSD)

Introduction The Grasshopper-Tekla Structural Designer (GH-TSD) live link enables algorithmic modelling, parametric design exploration, and data driven design for Tekla Structural Designer (TSD) using Rhino/Grasshopper.  The link is a set of Grasshopper components that can create and update objects live in TSD. The link also provides the capability to automate TSD static analysis & record global displacement results using Grasshopper.   Prerequisites You need to have Rhino (download) and Tekla Structural Designer (version 2020 or later) installed on the same machine. There are
Requires Tekla Maintenance
by Tekla Structural Designer Development Team
5
  • Grasshopper

I get an error - The product activation key you have entered is not a local Computer Locked license product activation key - why?

I am trying to activate my product activation key (PAK) but I am getting the following error. Why is this? The product activation key you have entered is not a local Computer Locked license product activation key   Solution When you purchase a license, by default you will be provided with a Server license, but you have installed the program using the Local Computer locked license method.  You just need to do a few simple steps to reconfigure your machine.  See the the Related article How do I Setup a Server License on a PC? for what to do.
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0

Tekla Portal Frame Designer 20 & Tekla Connection Designer 20 Release notes

Important If you intend to use either Tekla Portal Frame Designer and/or Tekla Connection Designer program and wish to INTEGRATE with Tekla Structural Designer it is highly recommended the corresponding version of Tekla Structural Designer is installed. Installation & licensing This release will upgrade your Tekla Portal Frame Designer & Tekla Connection Designer installation to version number 20.0.0.0 and should be installed to ensure optimum function of the program. Licensing: New Licenses - Tekla Portal Frame Designer 20 & Tekla Connection Designer 20 will require the
by Tekla Structural Designer Development Team
3

Tekla Structural Design Suite 2020 Release notes

Updated The September 2020 installation package has been updated to include the following software versions Tekla Structural Designer 2020 Service Pack 4 Tekla Tedds 2020 Service Pack 2b Tekla Tedds Engineering Library September 2020 Tekla Structural License Service v3.1.3.4 The Complete Structural, Analysis, Design and Calculation Suite: Tekla Structural Design Suite combines Tekla Tedds & Tekla Structural Designer delivering a single high-value easy-access subscription. The only subscription an engineer performing structural analysis and calculations will need. Release notes and
by Tekla Structural Designer Development Team
5

Tekla Structural Designer product bulletin March 2020 (PBTSD-2003-1)

Résumé of issue This issue relates to Snow Loading and the US Head Code with the Snow Load Action Code set to ASCE7 2016 only. For Roof Projection and Parapet Snow Drift loads to Clause 7.8 of ASCE7-16, the Importance factor value was used directly in the calculation of the drift height hd rather than its square root per the equation of Figure 7.6-1. This could produce unconservative drift load values for some Risk Categories. Occurrence This issue relates to Tekla Structural Designer 2018i (version 18.1.0.45 released in Sept 2018) - in which loading to ASCE7-16 was first introduced - and all
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0

Tekla Structural License Service (3.00)

Now includes the May 2020 update This installer now includes Tekla Structural License Service 3.1.2 released May 2020 ⚠  Please be aware that the 2020 Analysis & Design Product Releases (comprising Tekla Structural Designer, Tekla Tedds, Tekla Portal Frame Designer and Tekla Connection Designer) will include a new version of the Tekla Structural License Service.  For Server licensing using Sentinel RMS, your License Server MUST be updated with this new version before installing the 2020 Releases.  This update is not optional - if it is not performed, server licensing will not work
by Tekla Structural Designer Development Team
3

Tekla Structural Design 2020 Release - Installation and Licensing FAQs

Following are some common questions and answers on installation and licensing of the 2020 Releases of Tekla Structural Designer, Tekla Tedds, Tekla Portal Frame Designer and Tekla Connection Designer. Q - When will the new Tekla Structural License Service (TSLS) version 3.00 be available? A - This is now available in Tekla Downloads.  See the Tekla Structural License Service (3.00) Release Notes page for more.    Q - Can the Tekla Structural License Service be updated on the server when it is in operation - i.e. during working hours? A - The installation will automatically stop then restart
by Tekla Structural Designer Global Support
0
  • sentinel rms
  • Sentinel RMS License Service

Tekla Analysis & Design 2020 Releases & Sentinel RMS Server Licensing - the License Server must be updated.

⚠  Please be aware that the 2020 Analysis & Design Product Releases (comprising Tekla Structural Designer, Tekla Tedds, Tekla Portal Frame Designer and Tekla Connection Designer) include a new version of the Tekla Structural License Service.  For Server licensing using Sentinel RMS, your License Server MUST be updated with this new version before installing the 2020 Releases.  This update is not optional - if it is not performed, server licensing will not work reliably, if at all, when the 2020 Releases are installed.  The new version of the Tekla Structural License Service (version 3.
by Tekla Structural Designer Global Support
0
  • Error 25
  • License Service
  • Server License
  • sentinel rms

Composite Beam deflections including camber

Background We are regularly asked questions such as: How do composite beam deflections work? Why are the design check deflections different to those in the Results View/ Load Analysis View? What is the “Post Composite” deflection and how is this calculated? How is the “Total Deflection” calculated? How do deflections work when camber is applied to the beam? Why do I need to set one Camber combination? Why is camber not subtracted from the Dead, Imposed and Post Composite deflections? If you have such questions, please read on. Answer See the attached Example zip files which contain: An
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
5
  • Camber
  • Design deflections
  • pre-composite
  • post-composite

Tekla Structural Designer product bulletin January 2020 (PBTSD-2001-2)

Résumé of issue This issue relates to the analysis results for some steel members using Angle sections for all Head Codes.  Analysis results could be incorrect for steel members only in the following very specific circumstances: The member section was a single angle. The member characteristic was one of the following; Column, Gable Post or Parapet Post. When the member was not set to be "continuously restrained" We expect that these conditions existed in very few models and, even in the unusual case where it did apply the overall effect was likely to be negligible. Occurrence This issue
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0

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