Support articles

Tekla License Service update July 2020 (v3.1.3.4)

Please note: These updates are only required on your client machines. Both the 32-bit & the 64-bit version of this patch are required. This service pack is designed primarily to fix issues related to Tekla Online Licenses failing to refresh correctly during application use in some circumstances. Tekla Online Licensing [TSD-6920]1 Fixed 'Access token validation failed' whilst application was being used. [TEDDS-4752]1  Improve resilience of license availability check to communication failures and token expiry. [TEDDS-4700]1 Enhanced License Manager Refresh to now renew identity token and
by Tedds Development Team
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Tekla Connection Designer product bulletin July 2020 (PBTCD-2007-1)

Résumé of issue This issue relates to Tekla Connection Designer (TCD) and the design of Simple Connections to the Eurocode (Recommended and UK and Irish NA’s).  For certain double-sided connection configurations, Check 14 - Structural Integrity - Supporting column web is incorrectly omitted.  We note that this check would only be likely to be critical for connections with a large difference between the beam tie forces. Occurrence This issue relates to all versions of  TCD and the former Fastrak Simple Connection Design application since Fastrak Release 19 (software update April 2010) in which
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0

Tekla Structural Designer Integrator July 2020 updates

New Version Tekla Structural Designer Integrator for Autodesk Revit© 2021 (version 7.0) Tekla Structural Designer Integrator is now fully compatible with the Autodesk Revit© 2021 package. Integration with regards to imports, exports and merges into this platform are now available and includes the updates listed below. Updates The following topics highlight the changes and enhancements in Tekla Structural Designer Integrator for Autodesk Revit© 2020 version 6.01 Tekla Structural Designer Integrator for Autodesk Revit© 2019 version 5.02 Tekla Structural Designer Integrator for Autodesk Revit©
by Tekla Structural Designer Development Team
0
  • Autodesk Revit 2021
  • Autodesk Revit 2020
  • Autodesk Revit 2019
  • Autodesk Revit 2018

How do I delete my perpetual (Sentinel RMS) license(s) from my PC or Server?

Background You may need to delete your perpetual (Sentinel RMS) license(s) from your PC or Server for the following reasons: You are moving your license to a new PC or server. Note - for what to do BEFORE you delete your current licences, see the related article How do I move my license for Tedds and/ or Structural Designer? You are swapping you licenses from Perpetual to Subscription (Online).  Note - for what to do BEFORE you delete your current licences, see the related article How do I change an already installed version (2020 or earlier) to use Tekla Online Licensing? For full
by Tekla Structural Designer Global Support
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  • swap
  • swapping
  • transition
  • transitioning

Tekla License Service update May 2020 (v3.1.2)

Please note: These updates are only required if you are using a Tekla Online license and consequently are only required on your client machine Both the 32-bit & the 64-bit version of this patch are required Tekla Online Licensing [TEDDS-4589]1 When launching Tekla Structural Designer using Tekla Online licensing and no license is currently available the License Manager did not automatically appear in order to show the appropriate status error message. Footnotes 1 This number is an internal reference number and can be quoted to your local Support Department should further information on
by Tekla Structural Designer Development Team
5

Tekla Structural Designer product bulletin May 2020 (PBTSD-2005-2)

Résumé of issue This issue relates to the new feature introduced in TSD 2020 for ‘Shear only walls’. The current modelling formulation, as the name suggests, is restricted to shear resistance and shear stiffness behaviour only. This has the limitation of failing to report the vertical ‘push-pull’ effects at the ends of the panel that would be expected to be present to resist overturning. Occurrence This issue relates to TSD 2020 (version 20.0.0.129 released in March 2020) and all subsequent Service Packs.
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0

Tekla Structural Designer product bulletin May 2020 (PBTSD-2005-1)

Résumé of issue The issue relates to the US Head code and the design of concrete columns to the 2014 edition of ACI 318 (years 2008 and 2011 are not affected).  The issue affects the slenderness limit of section 6.2.5 for braced columns and the calculation of the uniform moment factor Cm for columns classified as slender, and could result in an unconservative design in some circumstances. Occurrence This issue relates to Tekla Structural Designer 2018i (version 18.1.0.45 released in Sept 2018) - in which ACI 318-14 was first implemented - and all subsequent releases.
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0

When activating my PAK I get the error "License activation service (LicenseActivation.exe) is not installed or registered correctly". Why is this and how do I fix it?

Issue I get the following error message as sbown in the picture below when activating my PAK  "License activation service (LicenseActivation.exe) is not installed or registered correctly". Resolution This error appears to occur only when the License Manager (LM) has opened after attempting to run TSD (or another Structural Design application) when it is not yet licensed.  In this case the LM automatically opens when no license is found and will display a message stating this.  It does not occur when the LM is opened directly, so this is the work around (see detailed steps below). This issue
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
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  • error

How can I change the Online License I am using for Tekla Structural Designer or Tedds?

Questions: I have more than one Online License for my Structural Design application(s) - e.g. TSD Full and TSD LT - how do I change which one I am using?  I remember choosing the license once but cannot now find how  to change it. OR.. I have both a Tedds Trial Online License and a full Tedds Online License.  How do I change which one I am using?  I remember setting the license type option once but cannot find a way to change it. Resolution If you have access to more than one Tekla Online License for a Structural Design application, you will be prompted to choose which to use when you first
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0

Tekla License Service update April (b) 2020 (v3.01.1000)

Please note: These updates are only required if you are using a Tekla Online license and consequently are only required on your client machine Both the 32-bit & the 64-bit version of this patch are required This will upgrade your Tekla Structural License Service to 3.01.1000 Tekla Online Licensing [TEDDS-4546]1 Fixed very high network traffic if the device's system clock time was greater than 10 minutes incorrect because the license was refreshing continuously. System clocks which are up to ten minutes incorrect will now be accounted for however if the system clock is more than ten
by Tekla User Assistance
0

Beam and Floor Vibration Checks - Dynamic Modular Ratio and SCI AD 433

Background The SCI have published AD 433 (Advisory Desk note) providing advice on the choice of elastic modulus of concrete when undertaking the vibration analysis of a composite floor.  The article can be downloaded from the New Steel Construction website here.  In the context of Tekla Structural Designer, this elastic modulus of concrete discussed by the AD is embodied in the dynamic modular ratio (also termed short term modular ratio) which is used in two design checks: Individual composite beam Vibration Checks. The SCI P354 Floor Vibration Check. The dynamic modular ratio is Es/Ecm_d
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
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What is Tekla Structural Designer LT?

Available exclusively as part of the Tekla Tedds subscription package, Tekla Structural Designer LT has all the features and functionality of Tekla Structural Designer, limited to 200 members. For more information please read the Tekla Tedds & Tekla Structural Designer LT - FAQs
Requires Tekla Maintenance
by Tekla Structural Designer Development Team
0

Tekla License Service update April 2020 (3.01)

Please note: These updates are only required if you are using a Tekla Online license and are only required on your client machines Both the 32-bit & the 64-bit version of this patch are required This will upgrade your Tekla Structural License 3.00 to 3.01 Tekla Online Licensing [TEDDS-4367]1 Fixed Tekla Tedds for Word failing to start and hanging on the Microsoft Word splash screen if the existing Trimble identity login details were greater than 14 hours old. [TEDDS-4367]1 Fixed all applications losing active license after 14 hours due to Trimble Identity login details not being
by Tekla User Assistance
0

How do I change an already installed version (2020 or earlier) to use Tekla Online Licensing?

Question I already have Tekla Structural Designer (or other Structural Design product) installed using a different license method (e.g. Server - Sentinel RMS) - how do I set this up to use Tekla Online Licensing? Answer Important: Ensure you have a Tekla Online Account and Online License Prerequisites First make sure you have all the following set up - to see how to do/ check this watch the video Using Tekla subscription licenses.  You need: A Trimble Identity and Tekla Online Account To be a member of your Organization To have an Online License assigned to you Setting up your computer to use
by Tekla Structural Designer Global Support
0
  • Online Licensing
  • Cloud licensing
  • online license

Using the Commute feature to work remotely

How do I use the Commute funtion to allow me to work remotely? The Commute function allows you to borrow a server license for up to 30 days.  It will allow you to work when disconnected from the network, the licenses will be returned as soon as the commute period has elapsed. How do I check out licenses? Ensure that your machine is connected to your network then open Tekla Structural Designer.  On the Home Tab of the Ribbon click the License Manager button to open the License Manager. Select the Commute page - note that all the license features you have claimed to run the program are already
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0
  • licensing
  • Borrow
  • Commute
  • Checking Out
  • Checking In
  • Check Out
  • Check In
  • remote
  • working from home
  • work from home
  • wfh

I have a mix of both Sentinel RMS Server licenses and new Subscription Licenses (Tekla Online) - how should I configure the license settings?

Background The Tekla Structural Design programs (Tedds, Tekla Structural Designer, Tekla Portal Frame and Tekla Connection Designer) now support two licensing systems: Sentinel RMS - the existing licensing system used by product releases before 2020 Tekla Online License - the new 'cloud based' licensing system introduced in the 2020 product releases and applicable to all licenses purchased from March 11th 2020 onward.   If you are an existing customer with licenses purchased before March 11th 2020 (perpetual licenses) and you have purchased new licenses after March 11th (subscription licenses
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0

The 32-bit Software License Manager is not registered correctly

Case: Unable to activate my TSD License of type Server Locked PAK Error received,  The 32-bit Software License Manager is not registered correctly Solution: From the snapshot, we can see that something went wrong during the installation of Tekla Structural Designer 2019, and/or its license server. We cannot guess from the snapshot only if you already installed the license service (Tekla Structural License Server) or not. But, we can advise you to go through below steps and implement each step (without discarding any). 1-  Uninstall the Tekla Structural Designer and its associated programs
Requires Tekla Maintenance
by Trimble Solutions ME
0
  • License Manager
  • license manager is not registered
  • The 32-bit Software License Manager is not registered correctly
  • unable to activate

Using Structural Design products when working from home/remotely

Introduction I have to work from home / remotely, but I need to continue to access our software and licenses. How do I do this? Which products does this relate to? This relates to all of our products that utilize the Sentinel RMS licensing system, including: Tekla Tedds Tekla Structural Designer Tekla Portal Frame Designer Tekla Connection Designer How do I access the licenses for these products when working from home / remotely? To be able to access a server license that’s based in your office when you’re working remotely, then you just need to be able to connect to the same network that the
Requires Tekla Maintenance
by Trimble Solutions UK
3
  • VPN
  • Cloud
  • Network
  • Server
  • remote
  • working from home
  • work from home
  • wfh

Tekla Structural Design 2020 installation fails with Error:2 The system cannot find the file specified and/ or Error: 5 Access is denied. This setup will now exit!

Issue The installation of Tekla Structural Design 2020 fails with the following errors: Error: 2 The system cannot find the file specified.  This setup will now exit! Error: 5 Access is denied.  This setup will now exit Solution This is caused by a conflict with an Anti-virus (AV) program which is interfering with the installation.  So far two AV programs BitDefender and BullGuard have been found to cause this issue but others may also.  The solution is to temporarily disable the AV program then try the installation again. You may need to reboot, then disable the AV program then try the
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0
  • Error 2
  • Error 5
  • Error:2
  • Error:5
  • Error2
  • Error5
  • AV
  • Conflict
  • antivirus

Frequently asked questions: Analysis and Design subscription licensing

General What is the difference between a subscription license and a perpetual license? The core difference between the two is that a subscription is priced on a yearly basis and is an on-going subscription that includes support, upgrades, and access to the online services. A perpetual software license is paid up-front. A yearly maintenance fee then grants access to support and upgrades. Subscription products and licenses What subscription products are available? All Tekla products can be purchased as subscription. Products sold as annual recurring subscriptions are: Tekla Tedds Tekla
by Tekla Structural Designer Development Team
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