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Support articles

USB Local Hardware Key Licenses

Question:  This document aims to explain how to install Tekla products when you have a USB Local Hardware Key license, how to activate a USB Local Hardware Key license correctly, and how to clone the activated license to another machine. Answer: USB Local Hardware Key Licenses There are different licensing methods available for Tekla A&D Products, such as Tekla Tedds, Tekla Structural Designer, Tekla Connection Designer, and Tekla Portal Frame Designer.  The main licensing methods that are available are: Local Computer Locked – Local license tied to one specific machine Server Locked –
Requires Tekla Maintenance
by Trimble Solutions UK
5
  • USB
  • Local
  • Hardware
  • Key
  • License
  • Dongle
  • Activate
  • activation

How are the slab design moments determined using FE Analysis?

Question: When looking at the design moment contours, I see they do not match the moments in their corresponding directions, why do the moments Mx and My and design moments Mdx and Mdy differ? Answer: Single Directional Moments The output from the FE analysis of the FE shell mesh produces bending moments in two directions, x & y. These results are given in the forms listed below: Mx – moment acting on the x face (resulting from spanning in the x-direction) My – moment acting on the y face (resulting from spanning in the y-direction)    The diagrams were taken from the following
Requires Tekla Maintenance
by Trimble Solutions UK
5
  • moment
  • Twisting
  • Wood
  • Armer
  • contour
  • Mxy
  • design
  • Mdx
  • Mdy
  • Top
  • Bottom

Drawing colour and Layer Styles

Question: When creating drawings, the layers are mostly using the same colour and style, is there any way to change them? Answer: Yes, the colour styles can be changed from Draw > Layer Styles and selecting the appropriate drawing variation. In Tekla Structural Designer 2019 SP2, you can simply Load the global settings to use the new Layer and Colour Styles.   Example Using old settings From the Draw menu, select Settings > Layer Styles > Planar Drawings Click OK Create general arrangement drawing for the active 2D view, from Drawing menu > General Arrangement   The GA drawing
Requires Tekla Maintenance
by Trimble Solutions UK
0
  • drawing colour
  • layer styles

Contact Tekla support via the Support tool

The Support tool allows you to contact Tekla Structural Designer support directly. With this tool you can collect the model, related files, and other necessary information in one support request, and safely upload your request to Tekla support. The Support tool: Automatically identifies the open active document and attaches it to your request. Automatically gathers application and system information. Uploads the problem description, attached file, and all other gathered information to Tekla Structural Designer support. NOTE: Confidentiality information All files you upload are treated
Requires Tekla Maintenance
by Trimble Solutions UK
0
  • Support tool
  • help

Revit Integrator - Export Error... The value for column 'B' in table 'Parameters' is DBNull

Problem Description When exporting a model from Revit using the Integrator for Structural Designer the following Error occurs and no concrete beams or columns are exported.  Why does this happen and what is the solution? Error Message Text: Error (System.Data.StrongTypingException): The value for column 'B' in table 'Parameters' is DBNull Processing Object with RevitId = XXXXXXX Background The standard Structural Families installed by Revit for concrete members with rectangular sections contain the dimension parameters b and h for the section breadth and depth respectively as shown in the
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
5
  • Revit Integrator
  • export
  • DBNull

Tekla Structural License Service (2.06)

The Tekla Structural License Service allows you to share and manage your licenses. It also allows users to commute licenses and report on license activity. At the Server Download and run the Tekla Structural License Service installation file Follow the on-screen prompts to install the ‘License Server’ and ‘License Server Manager’ You can now launch the License Server Manager and activate your licenses If you do not have a separate computer which will act as the license server or your computer is not connected to a network then the license server software can be installed on the same computer
by Martin Roclawski
0

TSD will not open. I get an error - No licenses are currently available. The Program will close.

Problem Description When attempting to run TSD (any version) the following message is displayed "No licenses are currently available. The program will close."  The License Manager does not launch.  When checked it is found the required license is available. The error message may also be "All licenses are currently in use. The program will now close" Issue and Resolution These symptoms can have two causes that we have found, the first being the most common: Program setting and/ or user configuration data is corrupt Another program or installation has installed incorrect 32bit versions
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0
  • msvcp120.dll
  • 64-bit
  • msvcr120.dll

The Sentinel RMS License System – Understanding Full and Upgrade PAKs

Background There are two types of PAK (Product Activation Key): FULL - issued when you first purchase a program UPGRADE - issued for subsequent releases which required a new license. When an Upgrade PAK is activated a Warning message is always issued as shown in the picture below.  This Warning is no cause for concern and is normal operation for an Upgrade PAK.  You will recieve such PAKs for new versions when you have previously recieved your Full license and PAK for the version you purchased.  Just ensure this is the same PC/ Server that you activated your Full PAK on, then click Yes. 
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0
  • PAK
  • Upgrade
  • Full

How do I Setup a Server License on a PC?

Background - License Types Server & Local Computer Locked (LCL) Unless you specify otherwise you will receive a Server License PAK (Product Activation Key) for your software purchase, as this is the default license type. You do not need to have a special dedicated server computer to use this license type - it can be used on just a single PC. There are no downsides to a Server license vs LCL; there is no additional cost, it is easy to set up, can still be used on a single PC and has the following advantages: Any Windows PC can act as a license server and can both host the server license
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0
  • licensing
  • Server
  • setup
  • IP Address
  • Local Computer Locked

I cannot launch Structural Designer - Error 3 or Error 5 is reported within the Status page of the License Manager. How can I resolve this?

Question Tekla Structural Designer appears to "hang" when attempting to launch and Error 3 or Error 5 is displayed within the Status page of the License Manager with the message " Failed to resolve the server host ". How can I resolve this? Solutions Communication with the license server is not working for some reason.  Go through the list below of possible causes, diagnostics and resolutions. The Sentinel RMS License Manager Service mave have stopped on the server – check that this service is running on the server.  See the Related Article for how to check for and resolve this. Run a ping
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0
  • Error 3
  • Error 5
  • License Manager
  • status
  • failed to resolve
  • server host

Why is there no option to Activate “This computer…” in the License Server Manager? Why is there no lock ID and/ or the Sentinel RMS License Manager Service cannot be Started?

Background The Tekla Structural License Service uses an underlying third party licensing system called Gemalto Sentinel RMS.  For a server license, this involves the Sentinel RMS License Manager application which you will find listed in the Windows Control Panel > Programs and Features as shown below.  This is automatically installed by the Tekla Structural License Service, so there is no need to install it separately. As at June 2019 the current version of Sentinel RMS used by Tekla Structural Licensing is version 9.2.xx as shown below. The Sentinel RMS application runs a Windows Service
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0
  • sentinel rms
  • Windows service
  • lock ID
  • License Server manager

Tekla Structural Designer product bulletin May 2019 (PBTSD-1905-1)

Résumé of issue This issue relates to the design of Isolated Foundations to Eurocode and BS Head Codes.  For column punching shear checks the perimeter length of loaded areas  was not always the shortest possible.   The issue would only occur for base/ cap geometries which placed the column loaded area at or beyond the foundation edges/ corners. Occurrence This issue relates to Tekla Structural Designer 2016 (version 16.0.0.35 released in March 2016) and all subsequent versions.
Requires Tekla Maintenance
by Tekla Structural Designer Development Team
0

Tekla Structural Designer 2019 Service Pack 2

This release will upgrade your Tekla Structural Designer installation to version number 19.0.2.33 and should be installed to ensure optimum function of the program.   It includes a number of enhancements and issue resolutions as detailed below. If you are upgrading from a version earlier than the latest release 2019 SP1 (version 19.0.1.20) you can find details of requirements, enhancements and fixes for all previous releases in Tekla User Assistance (TUA) and Tekla Downloads via the links below: Tekla User Assistance Main version release notes Tekla User Assistance Service Pack release notes
by Tekla Structural Designer Development Team
0

How do I move my license for Tedds and/ or Structural Designer?

Question I want to move my license to a new PC (Local License) or Server (Server License), how do I do this?  Is there a license transfer feature? Answer The License System used for Tedds and Structural Designer does not have a license transfer feature.  Hence moving the license requires: A new PAK (Product Activation Key) for the new PC/ Server Deleting the license from your existing PC/ Server For server licenses, re-directing clients to the new Server New PAK Please contact your local Trimble Office or Reseller (from whom your purchased your license) to request a new PAK.  They will
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0
  • re-license
  • transfer
  • new PC
  • new Server

Does Tedds and Structural Designer server licensing work with Microsoft DirectAccess (MDA)?

Question I am connected to our network via Microsoft DirectAccess (MDA) and am trying to use a server license for Tedds/ Structural Designer, but I get a licensing error unable to contact license server.  Does Tedds and Structural Designer server licensing work with MDA? Answer No - Gemalto (formerly SafeNet) state that Sentinel RMS - the 3rd party licensing system used by the Tekla Structural License Service - is not compatible with Microsoft Direct Access. Therefore, when using a server license, Tedds, Structural Designer and legacy CSC products will not work over a DirectAccess connection
Requires Tekla Maintenance
by Tekla Structural Designer Global Support
0
  • Microsoft Direct Access
  • DirectAccess
  • DA
  • MDA
  • remote

Tekla Structural Designer 2019 Service Pack 1

This release will upgrade your Tekla Structural Designer installation to version number 19.0.1.20 and should be installed to ensure optimum function of the program.   It includes a number of enhancements and issue resolutions as detailed below.  If you are upgrading from a version earlier than Tekla Structural Designer 2019 (version 19.0.0.104) you can find details of requirements, enhancements and fixes for all previous releases in Tekla User Assistance (TUA) and Tekla Downloads via the links below: Tekla User Assistance Main version release notes Tekla User Assistance Service Pack release
by Tekla Structural Designer Development Team
0

How do I set or correct the Windows File Association for a specific version?

Issue This article describes what do do if you have the following problem or requirement: Structural Designer files open in the wrong version when opened from Windows Explorer or an email. I want to specify the Structural Designer version files will be opened in. Background When a file is opened from Windows Explorer or an email, Windows uses the file association for the particular file type to decide which program to open it with.  The file type is determined by the file extension - the characters at the end of a file after its name.  For example a Microsoft Word document has the file
Requires Tekla Maintenance
by Jeremy Knight
0
  • file association
  • file opening
  • file type

Tekla Structural Designer 2019 Product Guides

Please find below a list of the guides and their version relating to the attachments Installation & Licensing Title Product version Software installation & licensing guide 19.0 User Guides   Title Product version Product Guide - US English 19.0
Requires Tekla Maintenance
by Tekla User Assistance Team
5

Tekla Structural Designer 2018 Guides & Handbooks

Please find below a list of the guides and their version relating to the attachments Installation & Licensing Title Product version Software installation & licensing guide 16.0 User Guides   Title Product version Help version User Guide - US English 18.0 4.0.1.17 Engineer's Handbooks Title Product version Help version Engineer's Handbook - ACI/AISC 18.0 4.0.1.17 Reference Guides Title Product version Help version Reference Guide - ACI/AISC 18.0 4.0.1.17
Requires Tekla Maintenance
by Tekla User Assistance Team
0

Tekla Structural Designer 2018i User Guides

Please find below a list of the guides and their version relating to the attachments Installation & Licensing Title Product version Software installation & licensing guide 18.0 User Guides   Title Product version Help version User Guide - US English 18.1 6.1.06 User Guide - UK English 18.1 6.1.06
Requires Tekla Maintenance
by Tekla User Assistance Team
0

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