Requirements for connecting to Tekla Online services

Last updated December 15, 2020 by Tekla Structural Designer Global Support tekla.structuraldesigner.ghd@trimble.com

Requirements for connecting to Tekla Online services

Tekla Online services complement the Tekla software products by offering learning material, comprehensive knowledge base services, discussion forums, training courses and services for downloading installation packages, software updates and add-on tools.

You need to create a personal Trimble Identity to get the most out of our services. In order to access the content which requires maintenance your Trimble Identity needs to belong to an organization with active maintenance. You can contact you organization admin for an invitation.  There is more information on managing Trimble Identities here.


Trimble Identity

Our products and Online services use Trimble Identity for identification. In addition to Tekla services, you can use your Trimble Identity with several other Trimble services, such as Trimble Connect and SketchUp 3D Warehouse.

Create your Trimble Identity here >>

If your Internet connection is restricted, change your firewall settings to allow communication to the following domains:


Download commercial Tekla software packages

Visit Tekla Downloads (https://download.tekla.com) to download commercial versions and updates for Tekla software. Log in with your Trimble Identity to download software packages.

If your Internet connection is restricted, change your firewall settings to allow communication to the following server address:


Online Licensing for Subscription Licenses & Trials

If you have a Subscription License for your Tekla Structural product(s) this uses the Tekla Online License system.  See the related videos for how to Manage (Organization Admins only) and use (all users) Online Licenses.

The Tedds & Tekla Structural Designer Trials also use Online Licensing - go to the Tedds Trial or Tekla Structural Designer Trial page for more about how to start a trial.

If your Internet connection is restricted, change your firewall settings to allow communication to and from the following domains:


Download Tekla Structural add-on tools and content

Tekla Warehouse (https://warehouse.tekla.com) is a service where you can download applications, & custom components etc for Tekla products, such as the Tekla Tedds Integrator for Tekla Structures or the Grasshopper-Tekla Structural Designer Live Link.

Log in to Tekla Warehouse with your Trimble Identity to download content. You need to have a valid customer maintenance agreement to access all of the content.

If your Internet connection is restricted, change your firewall settings to allow communication to the following domain:


Access Tekla Knowledge Base Content

The product-specific Tekla User Assistance (TUA) services provide 24/7 online support for all Tekla users. Go to TUA for Tedds or TUA for Tekla Structural Designer to access all product guides, knowledge base articles, instructional videos etc for these products.

Log in with your Trimble Identity and find answers to your support questions. You need to have a valid customer maintenance agreement to access all of the content.

If your Internet connection is restricted, change your firewall settings to allow communication to the following domains:


Forums - Discuss, share your knowledge, and get answers from your local helpdesk

Visit Tekla Discussion Forum (https://forum.tekla.com) to meet other Tekla users. Contribute to the community by sharing your knowledge, and find answers to tricky support questions. There are dedicated forums for users of Tekla Structures, Tekla Structural Designer, and Tekla Tedds. We also welcome developers and users participating in Tekla User Feedback programs.

Log in with your Trimble Identity and join the community of Tekla users. Read about the prerequisites for accessing the Tekla Discussion Forum here.

If your Internet connection is restricted, change your firewall settings to allow communication to the following server address:

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