When using Tekla Structural Designer with Tekla Online Licensing why does the online status (connectivity indicator) say "Log in", even though I signed in and checked "Stay signed in"?

Last updated March 12, 2020 by Tekla Structural Designer Global Support tekla.structuraldesigner.ghd@trimble.com

When using Tekla Structural Designer with Tekla Online Licensing why does the online status (connectivity indicator) say "Log in", even though I signed in and checked "Stay signed in"?

Issue

I am using Tekla Online Licensing so, when I first ran Tekla Strucural Designer, I signed in and checked the "Stay signed in" option. Tekla Strucural Designer opens fine, however the connectivity indicator at the top right still says "Log in" as shown in the