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Tekla Tedds 2017 & Tekla Structural Designer 2017 license activation and installation FAQs

Last updated June 21, 2017 by Tekla User Assistance Team axosoft

Tekla Tedds 2017 & Tekla Structural Designer 2017 license activation and installation FAQs


General

Why is the license server upgrade mandatory for Tekla Tedds 2017 and Tekla Structural Designer 2017?

Tekla Tedds 2017, Tekla Structural Designer 2017 and the latest version of the Tekla Structural License Service include Sentinel RMS version 9.x which is fully compatible with Windows 10. It has always been our recommendation that the latest version of the Tekla Structural License Service is deployed when upgrading your client software but with the 2017 releases this is mandatory because your new licenses will not work if you do not upgrade.

When will Tekla Structural License Service 2.02 been available?

Due to the fact that this upgrade is mandatory Tekla Structural License Service will be released on the 1 March 2017, prior to the actual product releases. Users will receive notification when the product is released through the normal channels.

Activation

Can I activate my 2017 upgrade PAKs before upgrading the Tekla Structural License Service on my license server?

Yes - you can activate your 2017 PAKs as soon as you receive them and this is what we recommend.

Will I need to reactivate my old PAKS once I upgrade the Tekla Structural License Service on my license server?

No - they should continue to work before and after you upgrade the Tekla Structural License Service on your license server.

Installation

What version of the Tekla Structural License Service do I need on my server to be able to install Tekla Tedds 2017 and Tekla Structural Designer 2017 on my clients?

You need to ensure your license server is running Tekla Structural License Service 2.02 and Sentinel RMS 9.1 available from 29th Feb 2017 via the Tekla Download Service.

Installation - client machine

What is meant by a client machine?

A client machine is a PC where the software is installed and run by the engineer (user).

I want to install Tekla Tedds 2017 or Tekla Structural Designer 2017 on my client machine how do I know it’s safe to do so?

On your client machine, are you using a server licence for any version of either Tekla Tedds or Tekla Structural Designer?

  • No - You are safe to install the 2017 versions
  • Yes - Has your license server been upgraded to the latest version? see How do I know if the Tekla Structural License Service on my license server has been upgrade?

How do I know if the Tekla Structural License Service on my license server has been upgrade?

On your client machine launch the License Server Manager and from the System menu select About.

If I have a server license and I run older versions of Tekla Tedds or Tekla Structural Designer on the same client and install the 2017 versions will the older versions still continue to work if I do not upgrade my license server?

No - Tekla Tedds or Tekla Structural Designer uses a common set of licensing components so installing 2017 will force any older applications on the client machine to use the latest version and therefore all versions will stop working if the server is not upgraded.

If I’ve installed software using server and local licensing on the same client and I upgrade the software using the local licence do I still need to upgrade the server?

Yes - the client side uses a common set of licensing components and therefore if you upgrade the software using a local license the software using a server license will be affected.

If I’ve installed a 2017 version on my client but am unable to update the server at this point how do I rollback my client?

The rollback involves uninstalling the 2017 version and all of it’s components and then reinstalling the version you had previously.

Installation - server

Can I run multiple versions of Sentinel RMS License Manager service on the same server?

No, a server cannot run multiple versions of the Sentinel RMS License Manager service. The Sentinel RMS License Manager installer has a known limitation in that it just over installs the already installed version. The version that is running is generally the version corresponding to the most recently run installation.

Different versions and customizations of Sentinel RMS License Manager are used by many software programs (i.e. RISA or Eagle Point). Please review all programs installed on your designated license server for compatibility with Sentinel RMS License Manager 9.1.0 before proceeding as this WILL over install the currently installed version.

You may need to contact the support services for your other programs to ensure compatibility. If you anticipate a conflict with other Sentinel RMS License Manager versions please contact your local support department for assistance BEFORE installing.

Can I upgrade my Tekla Structural License Service while my existing licenses are in use or commuted?

It is our recommendation that the license server is upgraded when licenses are NOT in use or commuted.

Our recommended upgrade procedure is as follows

  • Ensure there are no active licenses
  • Ensure that any commuted licenses are checked back in*
  • Stop the Sentinel RMS License in services
  • Uninstall the existing Sentinel RMS License via Programs and features
  • Run the installation

In most typical scenarios this will avoid the need for a reboot of the server but we CANNOT guarantee this as the install may try to replace a file dependency that is in use by another process.

* We understand this can be very difficult and sometimes impossible but by carry out all the other steps you are minimizing any potential risk for problems

    Troubleshooting

    I've installed the 2017 version and now none of my software is working and I'm getting error 25 in the license manager

    If you are using a server license and have installed the 2017 version you MUST upgrade your license server to Tekla Structural License Service 2.02 to ensure compatibility. If your license server is not running Sentinel RMS License Manager 9.1 (shipped with Tekla Structural License Service 2.02) or newer then you may receive the following error(s):

    • Error 25: Could not understand the message received from the License Manager on the specified host. The versions of the client and License Manager are incompatible

    My License Server Manager is showing that we are using more licenses than we have but all assigned to one user, how can we fix this?

    In some instances when commuting licenses with an older client side version of Sentinel we have seen the licenses in use count become corrupt - to resolve this please follow the steps below:

    Step 1 - Check in all commuted licenses

    • Check back in all commuted licenses
    • Restart the Sentinel RMS License Manager service
    • Try commuting (from the PC causing the eroneous licenses) 
    • If the problem persists move on to Step 2

    Step 2 - Close all active licenses

    • Close all Tekla applications and any other applications on client PC's which utilize licenses on the server
    • Restart the Sentinel RMS License Manager service
    • Try commuting (from the PC causing the eroneous licenses)
    • If the problem persists move on to Step 3

    Step 3 - Upgrade client Sentinel RMS components

    If the problem persists then you will need to upgrade the Tekla Structural License Service on the client PC claiming the eroneous licenses

    • Download Tekla Structural License Service (minimum version 2.x)
    • Run the installation and select the following components
       

    If this does not resolve your issue then please checkout the following article

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